D21 Terms & Conditions – Complete Guide Use of the Malaysian Platform

Your use of the d21 platform is subject to these Terms & Conditions and all related documents, including Privacy Policy and Responsible Gaming Policy all of which are considered part of the overarching agreement between you and d21. These documents are to be read together and complement one another.

By clicking "Register", "I Agree", or any confirmation button during the registration process, you expressly confirm that you have read and agreed to these Terms & Conditions in their entirety. This agreement is also considered given each time you log in to your d21 account or use any of our services.

D21 reserves the right to modify, add, or amend these Terms & Conditions at any time without prior notice to members. The most current version of the Terms & Conditions will always be available on this page. Continued use of the d21 platform following any amendment constitutes acceptance of those changes.

To register and use the d21 platform, you must meet all of the following eligibility requirements at all times for as long as your account remains active:

• Age: You must be at least 18 years old at the time of registration. d21 does not permit any individual under the age of 18 to use our platform under any circumstances.
• Mental Soundness: You must be of sound mind and capable of making responsible decisions regarding betting and gaming activities.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement under Malaysian law.
• One Account Only: Each individual is permitted to hold only one d21 account. Owning multiple accounts is strictly prohibited and may result in the immediate suspension of all associated accounts.
• Non-d21 Staff: d21 staff, business partners, immediate family members of staff, and agents acting on behalf of d21 are not permitted to use the platform for personal betting purposes.

D21 reserves the right to request age or identity verification at any time. If you are unable to provide satisfactory verification, d21 reserves the right to suspend or close your account and withhold any funds held in the account until verification is complete.

During the d21 account registration process, you are required to provide accurate, complete, and current information. False or inaccurate information provided at registration may result in account termination and forfeiture of any balance held in that account.

You are solely responsible for:

• Keeping your d21 account password and login credentials confidential at all times.
• Not sharing your login credentials with any other party, including family members or friends.
• Notify d21 immediately if you suspect your account has been accessed without your authorisation.
• Ensuring your personal information on your d21 account is kept up to date and accurate.
• All activity that takes place in your account, whether carried out by you directly or by another person using your login credentials.

D21 is not liable for any losses resulting from unauthorized access to your account due to your own negligence in safeguarding your login credentials. If you suspect your account has been compromised, change your password immediately and contact d21 customer support.

D21 accepts deposits via recognised digital payment methods that are widely used in Malaysia only. All deposits must be made through an account or e-wallet registered in your own name. d21 does not accept third-party deposits.

Deposit methods currently accepted by d21 are:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX (Online Banking)
• Maybank2u
• CIMB Clicks

The minimum deposit into a d21 account is RM 20 per transaction. Deposited funds will be credited to your d21 account within minutes of payment confirmation being received. d21 is not liable for any delays caused by the payment service provider.

All deposits are final and non-refundable, except where a deposit was made in error or where a verifiable technical fault is confirmed by d21. Any refund request submitted must be supported by sufficient evidence.

D21 members may withdraw funds from their account balance at any time, subject to the withdrawal terms set out below. All withdrawals must be made to a Malaysian bank account or e-wallet registered under the same name as your d21 account.

The withdrawal conditions at d21 are as follows:

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals will be processed within 24 hours after the application has been submitted and verified.
• Prior to your first withdrawal, identity verification (KYC) may be required. You will need to provide a clear copy of your Malaysian identity card (MyKad).
• Any bonus or promotional credit must meet the specified wagering requirement before the relevant amount is eligible for withdrawal.
• Funds currently involved in an active bet cannot be withdrawn until the bet is settled.

D21 reserves the right to suspend withdrawal processing if there are reasonable grounds for concern regarding account activity, suspected fraud, or legal compliance requirements. In such cases, d21 will contact you for additional information within 48 hours.

D21 offers a range of bonuses and promotions to new and existing members. All bonuses and promotions are subject to their own specific terms and conditions, which will be stated on the relevant promotions page. The terms on that promotions page form part of these general Terms & Conditions.

General principles that apply to all d21 bonuses and promotions:

• Wagering Requirement: All bonuses must be converted through wagering that meets the specified turnover value before any bonus funds or winnings derived from bonus funds are eligible for withdrawal. The exact wagering requirements vary by bonus type.
• One Bonus Per Member: Each bonus may only be claimed once per member, per household, per IP address, and per device. Repeated attempts to claim the same bonus constitute abuse.
• Bonus Non-Transferable: Bonus funds credited to your account may not be transferred to another member or converted directly to cash before the wagering requirement has been met.
• Validity Period: All bonuses have a specified validity period. Bonuses that are unused or whose wagering requirements are not fulfilled within the stipulated timeframe will expire automatically.
• Bonus Abuse: d21 reserves the right to void bonuses and suspend the account of any member found exploiting the bonus system in an unfair or unintended manner.

D21 reserves the right to modify, withdraw, or discontinue any bonus or promotion at any time with or without prior notice, subject to any applicable legal compliance requirements.

All betting and gaming activities on the d21 platform are subject to the specific rules set for each product. Game-specific rules can be found on the relevant help page or game guide within the d21 platform. The general terms applicable to all betting and gaming are as follows:

• All confirmed bets are final. d21 does not accept cancellations of bets that have already been placed, except where a verifiable technical reason applies.
• In the event of a technical disruption during a live casino game or Sports Betting, d21 will review system records to determine a fair outcome. If a result cannot be determined, the affected bets will be voided and funds returned.
• For Sports Betting, if an event is postponed, cancelled, or undergoes a significant change in format, d21 reserves the right to void the relevant bets in accordance with the applicable d21 sports betting rules.
• D21 reserves the right to decline or restrict any bet where there are reasonable grounds to do so, including but not limited to suspected manipulation or unusual activity.
• Winnings will be automatically credited to your account once the round or match has concluded and the result is confirmed.

For Sports Betting including Malaysia Super League football, EPL, badminton, MPL Malaysia esports, and other sporting events — odds displayed are in decimal format and subject to change until a bet is confirmed. Bet limits for each market are as displayed on the d21 platform.

D21 is committed to operating games in a fair and transparent manner. To this end, we have implemented several key measures to ensure every player has a fair experience:

• Live Casino: All Live Casino games at d21 are operated by real human dealers in front of cameras streamed in real time. No software controls the outcome of any round. All streams are recorded and can be reviewed upon request.
• Random Number Generator (RNG): Games powered by software (such as certain slots games) use RNG systems that have been verified and audited by independent third parties. All outcomes are entirely random and cannot be predicted or manipulated.
• Periodic Audits: d21 undergoes periodic audits by recognised independent third parties to verify that all games operate in accordance with established fairness standards.
• Odds Transparency: House edge and odds for all games are clearly disclosed to players. There are no hidden or unannounced odds changes.

If you have any concerns about the outcome of a round or bet, you may contact d21 customer support within 24 hours to request an investigation. We will review our records and provide a transparent explanation.

The following activities are strictly prohibited on the d21 platform and may result in the immediate suspension or closure of your account, the forfeiture of all associated winnings, and potential legal action:

• Use of automation software, bots, or any computer program to manipulate or exploit d21's systems.
• Fraud, including unauthorized payments, use of a credit card or bank account that does not belong to you, or any form of financial deception.
• Holding multiple accounts or registering under another person's name.
• Attempts to launder money or use the d21 platform for any illegal activity.
• Bonus abuse in any form not intended by the promotion, including betting strategies specifically designed to exploit the bonus system without genuine risk.
• Player collusion intended to defraud the system or gain an unfair advantage over other players or d21.
• Spreading false information about d21 or encouraging others to engage in activities that violate these Terms & Conditions.
• Attempting to access restricted areas of the d21 platform through any technical or other means.

D21 takes the protection of all members' personal data seriously. The collection, use, storage, and processing of your personal data is carried out in accordance with d21 Privacy Policy in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

By registering a d21 account, you consent to our collection and use of your personal data for the following purposes:

• Managing and operating your d21 account.
• Processing deposits, withdrawals, and other transactions.
• Complying with legal and regulatory requirements, including anti-money laundering (AML) and know your customer (KYC) obligations.
• Sending account-related communications, promotions, and platform updates.
• Detecting and preventing fraud and unlawful activity.
• Improving and developing the d21 platform.

D21 will not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. Your data is protected with 256-bit SSL encryption and stored on secure servers.

D21 believes that gambling should be a fun and controlled form of entertainment, not a source of stress or financial difficulty. We take our social responsibility to Malaysian players very seriously. All of the following responsible gaming tools are available free of charge to all d21 members:

• Deposit Limit: Set daily, weekly, or monthly deposit limits that take effect immediately. Limits can be reduced at any time, but increases require a 24-hour waiting period before taking effect.
• Loss Limit: Set a maximum loss amount you are comfortable with for a single gaming session.
• Session Time Limit: Set a maximum time limit for each session so you don't play for extended periods without a break.
• Account Break: Temporarily lock your account login for 24 hours, 7 days, 30 days, or 90 days.
• Self-Exclusion: Close your account for a minimum of 6 months or permanently if needed.

If you or someone you know needs help with a gambling problem, please contact Talian Kasih 15999 available 24 hours a day. Further information on responsible gaming can be found on the Responsible Gaming us.

D21 reserves the right to suspend or close any member account at any time if there is reasonable cause to do so. Reasons that may result in such action include, but are not limited to:

• Violation of any part of these Terms & Conditions.
• Confirmation that an account is held by an individual under the age of 18.
• Suspected fraudulent activity, money laundering, or any other suspected illegal activity.
• Failure to provide the required identity verification documents within the specified timeframe.
• Instructions from relevant legal authorities or regulatory bodies.
• A self-exclusion request submitted by the member.

If an account is closed due to a breach of the Terms & Conditions, d21 reserves the right to withhold any account balance until the investigation is concluded. If no serious violation is found, any eligible balance will be returned to the member. Accounts closed at the member's own request for self-exclusion will have their net balance returned (after deducting any bonus winnings that have not yet met the wagering requirements).

Members also have the right to close their own account at any time upon request by contacting d21 customer support. Account closures requested by members will be processed within 3 business days, and any eligible balance will be returned via the original payment method.

To the extent permitted by applicable Malaysian law, d21 is not liable to you or any third party for any direct, indirect, consequential, special, or punitive losses arising from or in connection with the use of the d21 platform, including but not limited to:

• Financial losses resulting from betting and gaming activity (which are risks you assume personally as the decision-maker in all wagering activities).
• Service disruptions or platform unavailability caused by technical factors, maintenance, or circumstances beyond our control.
• Losses resulting from unauthorized access to your account caused by your own negligence in safeguarding your login credentials.
• The accuracy or completeness of sports match information, statistics, or any other data displayed on the platform.

In the event of a technical disruption that causes a bet or game to be conducted incorrectly, d21's maximum liability is limited to the cancellation of the affected bet and the return of the stake to your account. d21 is not liable for any potential winnings that "would have been" won had the technical disruption not occurred.

D21 reserves the right to amend, update, or add to any part of these Terms & Conditions at any time. Amendments take effect immediately upon being published on this page. It is your responsibility to review these Terms & Conditions periodically to ensure you are always aware of the latest version.

For material amendments that significantly alter your rights or responsibilities, d21 will endeavour to provide registered members with reasonable notice via email or in-platform notification at least 7 days before the changes take effect, where practicable.

These Terms & Conditions are governed by the laws of Malaysia. Any dispute arising from or in connection with these Terms & Conditions or the use of the d21 platform shall first be resolved through good-faith negotiation and discussion. If no resolution can be reached, the dispute may be referred to the appropriate legal proceedings in Malaysia.

For any enquiries regarding these Terms & Conditions, please contact the d21 customer support team via:

• Email: support@d21.in
• Live Chat: Available 24/7 within the d21 platform
• Telegram: Through d21 Malaysia's support channels